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Privacy Policy

Last updated: December 22, 2025

This privacy policy explains how Coopérative Yaqoute Bio (“Yaqoute Bio“, “we”, “our”) collects, uses, and protects your information when you visit YaqouteBio.com or purchase our products.

1) Who We Are (Data Controller)

Coopérative Yaqoute Bio — Centre Imintlite, Commune Imintlite Tamanar, province d’Essaouira, région Marrakech-Safi, Morocco
Tel: +212 663 283 528 • Email: contact@yaqoutebio.com

2) Information We Collect

  • You provide: name, shipping/billing address, phone, email, order details, support messages, newsletter subscription.
  • Automatic data: device/browser information, IP address, pages viewed, time spent on page, referrer, currency and language preferences, approximate location for delivery/currency display, and cookies (see §7).
  • From our partners: payment confirmation/refusal from card processors or PayPal; delivery status from carriers.

3) How We Use Your Information

  • Process orders and deliver products (including cash on delivery in Morocco).
  • Payments: verify and collect payments (bank cards/PayPal; cash on delivery in Morocco only).
  • Customer service and warranty/returns management.
  • Personalize the Site: remember your currency and language selections.
  • Fraud prevention and security, analytics to improve the Site.
  • Marketing (only if you consent): email newsletters and promotions (you can unsubscribe at any time).

Legal bases (where applicable): contract performance; legitimate interests (e.g., fraud prevention, site improvement); your consent (e.g., newsletters, non-essential cookies); legal obligations.

4) Payments

  • Morocco: Cash on delivery, bank cards, PayPal.
  • International: bank cards and PayPal only (no cash on delivery).
    We do not store full card details. Card and PayPal payments are processed by certified providers who comply with applicable security standards. We receive confirmation/refusal and limited metadata to fulfill your order.

5) Shipping

We ship to Morocco and internationally to the destinations offered during checkout. We share your name, address, phone, email, and order details with our delivery partners to complete shipping. International shipments may require data sharing with customs authorities.

6) Sharing Your Information

We only share data with:

  • Service providers acting on our instructions (e.g., website hosting, payment processors, email/SMS tools, delivery partners, analytics).
  • Authorities when required by law or to protect our rights.
    We do not sell your personal data.

7) Cookies and Similar Technologies

We use cookies and similar technologies to:

  • keep you logged in;
  • remember currency and language choices;
  • analyze Site performance;
  • display relevant content or offers.

You can manage cookies via your browser settings and our cookie banner/preferences. Blocking certain cookies may affect Site functionality.

8) International Transfers

Our Site and our providers may operate outside of Morocco. When your data is transferred internationally, we take reasonable measures to protect it and use reputable providers. For visitors from regions with specific regulations (e.g., EU/EEA), we rely on appropriate safeguards where required.

9) Data Retention

We retain personal data only for as long as necessary for the purposes mentioned above:

  • orders, invoices, and returns: retained to meet accounting/tax/legal requirements;
  • marketing: until you unsubscribe or request deletion;
  • analytics/cookies: according to their expiration or until you delete them.

10) Your Rights

Depending on your location, you may have the right to access, rectify, erase, object to or restrict processing, withdraw your consent, and port your data. To exercise your rights, send an email to contact@yaqoutebio.com. We may need to verify your identity. You can unsubscribe from marketing at any time via the link in our emails.

11) Security

We use reasonable technical and organizational measures to protect your information. No transmission or storage method is 100% secure; please keep your account credentials confidential and contact us if you suspect misuse.

12) Children

Our Site is not intended for children under 16. We do not knowingly collect their data. If you believe a child has provided data, please contact us to delete it.

13) Changes to This Policy

We may update this Policy from time to time. Changes take effect when published on this page with the updated date.

14) Contact

Questions or inquiries regarding privacy:
Coopérative Yaqoute Bio — Centre Imintlite, Commune Imintlite Tamanar, province d’Essaouira, région Marrakech-Safi, Morocco
Tel: +212 663 283 528 • Email: contact@yaqoutebio.com